IN THE CLIENT’S SHOES.

I state, it’s not an order according to importance, you’re all important to us.

I’m talking about you, owner, facility director, realestate, hotel purchasing manager. But stop it all. If you aren’t among them, I advise you not to skip the reading and not to go to the next paragraph. Yes I know, our articles are always a bit long (we have a lot to tell you), and you can’t wait to leave out parts that surely do not interest you. But I ask you not to, because you do care. If you are an architect or work for a construction company I imagine that it might be useful to know or review something about your customers, that maybe often, are the same ones I mentioned above. 

So, even if in this paragraph you are not directly “called into question” and even if with the word “you” I do not address you directly, know that I wrote this paragraph for you too. 

Over the years, for 30 years now we have been doing this work, we have understood that what interests you most (owner, manager of a structure, Realestate, purchasing manager of a Hotel, I repeat) is the final result. Obvious no? FFor you it is important that everything positively affects the judgment of your guests, you do it for them, as we do for you.

How romantic we are today, I know.

For this you need concreteness, and for this we dedicate a wide range of services offering you an overview of the project, implementation and budget, from the earliest stages. 

You also need that every aspect of the project must be functional, technical, respectful of the rules and standards imposed by legislation or your brand, but at the same time great from an aesthetic point of view. And how to blame you.

And what do we do for you? First of all we listen to you and then we put our knowledge at your disposal to be able to optimize every aspect of the project and realize together the best solutions.

I’ll tell you more, our consolidated experience (we often wear your shoes), allows us to choose, to advise you, to propose to you the materials, the elements, the solutions, the most right and performing items for every type of environment.

An example? Maybe in your project you have inserted marble to make the bar counter, or the flat tables of the breakfast room (beautiful marble), but we, knowing that it is a very delicate material not suitable for this function of use, we are looking for and we propose a material that looks similar to the eye but that is more performing from a technical point of view.

We also know, in particular in the case of a Hotel, that the needs contained in a project derive from a plurality of subjects. And so we sit at the table, we hold meetings, for example, with the heads of Food and beverage to integrate their requests into the realization.

Besides, let’s be honest. We verify feasibility, safety of every aspect of the project and therefore we are able to indicate what you can and what you can not achieve and/or if you can do it better.

I also told you that every project for us is a unique artistic gesture, which must be distinguished from the others; for this reason we characterize it both with elements of known brands and with custom solutions, custom designed and made for that specific customer.

All right, let’s move on to you, architect. I ask you, the same favor I asked before, if I haven’t spoken about you yet or I have already spoken, continue reading, we know that you continually deal with architects.

I know, maybe because I’m an architect too, that when you contact us, you do it mainly for two reasons. You have very clear in your head and on paper the project for your customer, but you need to know how much it costs, ask us an economic analysis of the project, or to realize the detail drawings of solutions you idealized, especially when they are custom furniture.

We can meet both of these needs. We are able to quote every element both custom or purchase and every type of intervention needed (paintings, masonry works, etc.), and to provide you detailed drawings of each tailored article of the project (we have a technical office at your disposal to do this). We can also count on the fact that many things, thanks to our experience, we already know how they must be realized.

In addition, doing this work for many years now (even your shoes we have worn very often), we can offer you indications and we are able to propose to you the materials more performance for your project, suitable to meet both your requests and those of your customer.

For example, in Villars Alpine Resort’ project, the architect had chosen wood as a finish. The material chosen, however, had very long supply times, which did not respect the customer’s timing, so we put in place a research to identify a similar material that could satisfy both parties. We know how important your client is to you.

Okay, I’m gonna go out on a limb. Our strength lies in the fact that we have a broad competence; our team is composed of a plurality of people, with different roles, skills, experiences and this allows us to understand every aspect of the project. We understand the artistic gesture behind it, thanks to our architects, designers, and we can translate and concretize the intention thanks to our technical office.

Wow, that sounds like poetry.

But if you’re not convinced, I’ll give you just one example. For the Crowne Plaza Geneva, we collaborated with the architect and designer Celia Chu who had chosen finishes available only in the market where his studio is located (Taiwan) and therefore impossible, for many reasons, to buy them.

Understanding, however, the intentionality of the architect, the stylistic choices and the concept, we have remade all the moodboards and the sampling inserting variants available but at the same time able to “go” towards the direction desired by Celia Chu and by the client.